Despite it now being a couple of months since Abbey stopped out bank accounts and several weeks since the problems were allegedly fixed, things continue to go wrong.
We received a letter from Abbey Insurance in this morning’s post, saying that our October direct debit had been missed.
I phoned Abbey Insurance and was told the payment had been missed twice, so our insurance was being cancelled.
I explained the situation to the Abbey representative and offered to make an immediate payment to bring the account up to date.
“Sorry,” I was told, “the system won’t allow that.”
The system would accept our new account details to allow a new direct debit to be set up for payment from November, but it won’t accept any form of immediate payment.
Instead, we’re expected to go to the nearest Abbey branch, in our case more than an hour away, or send a cheque by post.
However, we have a very limited time frame in which to make the payment and with a postal strike looming, we’d be foolhardy to risk sending the payment by post.
So, it looks like we’ll have to traipse into Aberdeen again and pay a visit to Abbey’s surly, unhelpful branch staff again.
We can’t wait until this is full sorted and we can move our business elsewhere.