Twenty days on from stopping our bank accounts due to suspicious activity, Abbey has still not restored access to our money.
To make matters worse, people and businesses that we owe money to are increasingly suspicious that we’re making excuses for an inability to pay our bills.
I’m getting increasingly infuriated by the situation.
We have thousands of pounds in the bank, we normally pay our bills early and never late, and we can’t do a lot of things that we would normally do because Abbey won’t restore access to our money.
We can’t even change banks until they resolve the situation.
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I’ve been using Twitter to make notes as I wade through the various bureaucracies this morning. For those of you who don’t use Twitter, here are my notes (times in GMT)…
- Today, 08:36 AM: On the phone to #Abbey yet again. On hold for a long time. Still no access to our money after 20 days!
- Today, 08:42 AM: #Abbey: “Please carry on waiting and I’ll put you through to someone as soon as I can”. When? The end of time?
- Today, 08:45 AM: Finally got through to someone at #Abbey and they say the complaint will be addressed “soon”. But what about our money!!!!!
- Today, 08:48 AM: Back on hold with #Abbey. Different call centre, different people, different advice to all that’s gone before.
- Today, 08:50 AM: #Abbey will remove the block on our accounts, but any fraud will then be our responsibility.
- Today, 08:51 AM: And #Abbey says it will take then two to four weeks to open new accounts. So, we won’t have money for another month!
- Today, 09:40 AM: Contacted the Financial #Ombudsman Service about #Abbey. They can’t do anything until eight weeks from the date I complained to Abbey.
- Today, 09:41 AM: Financial #Ombudsman Service told me to contact the #FSA (Financial Services Authority). FSA says it doesn’t handle individual complaints.
- Today, 09:42 AM: I should be working around the croft. Instead, thanks to #Abbey, I’m wading through layers of bank and regulatory bureaucracy.
- Today, 09:46 AM: Time to escalate the #Abbey mess. If the #Ombudsmen & regulator #FSA aren’t interested, I’ll try the media, MP and MSP. #Banks!